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Major loss remedial building work


About the client

The client was not only IAG Insurance, the largest insurer in Australia, but also, and more importantly, the insured - a family with small children. This family was heavily impacted by storm damage to their home and it was our priority to have them comfortably back in their home as soon as possible.

The challenge

Following a severe hail storm, the client suffered major damage to their near new concrete tiled roof resulting in multiple tiles being broken and water leaks into their house. This meant all the ceilings and some walls needed to be replaced, including some decorative cornice. The storm had also caused damage to the external pergola and garden shed which would both need to be replaced.

We understood the stress this family were under and the urgency to return them to the comfort of their refurbished home. This meant we needed to demolish and remove all damaged materials and return this property to as new condition fast.

The solution

As soon as possible, IAG organised removalists to help the family move to temporary accommodation. We got to work straight away.

One of the key benefits of working with Excel Tradeworks is that our trades are in-house. This means we can direct our resources and schedules more efficiently, rather than waiting for subcontractors to become available and we don’t need to be adhering to the timelines of others. With this model, we were able to focus our resources, and work to very compacted timelines to move this project in a logical sequence to deliver this family back into their home in just 4 weeks as we promised.

When the client found out that we had electricians in house, they also engaged us to upgrade the lighting throughout to LED cost efficient options which will save them up to 80% of their original bill in the process.

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What our clients think

Brian and his team worked on our home renovation project. He was a clear communicator, was extremely knowledgeable about relevant rules and regulations, and provided us with many helpful and innovative suggestions. It was also helpful that he was able to seamlessly handle the electrical aspects of the job in addition to the building works. We’d happily recommend Brian and Excel Tradeworks.

Home renovation, North Parramatta

Home renovation, North Parramatta

Angela Branox, Home Owner

The team at Excel Tradeworks have been awesome, all the way from the start (a 2 hour meeting to understand our vision) through to the end of the project. Brian and Luke have the ability to see what we want, but also the reality to let us know if something won't work, what we could do instead while still remaining true to our vision. Their professionalism is A+ and I loved how they worked in with other contractors engaged. We have no hesitation to recommending the team at Excel!

House renovation, Kellyville Ridge

House renovation, Kellyville Ridge

Mark Skrzypiec, Home Owner

We recently needed some extensive work done to our newish home after it had been damaged through the hail storms in February. Brian and his team were given the contract from our insurer to carry out the repair work. They did a professional and thorough inspection and job over a 3-4 week period. As a result we were able to get on with our lives after a trying time. We would attest to the team at Excel Tradeworks being professional, accessible and thorough.

Major loss remedial works, Kellyville

Major loss remedial works, Kellyville

Cyrus & Linaz Dubash, Home Owner